Frequently Asked Questions

  • How fast can you respond?

    We typically arrive within one hour anywhere in Gloucester, Camden, and surrounding counties. Our 24/7 dispatch team is based in Pitman for rapid response throughout South Jersey.

  • Do you use thermal imaging?

    Yes, we utilize thermal imaging to detect hidden moisture behind walls and floors during water damage restoration. This helps identify all affected areas for complete drying.

  • Are you IICRC certified?

    Yes, we're licensed, insured, and certified through IICRC standards for water restoration. Our technicians are also IICRC-trained in smoke and odor control.

  • Do you work with insurance?

    Yes, we work directly with homeowners, property managers, and insurance carriers to simplify the claims process from inspection through rebuild and coordinate for faster approvals.

  • Can you prevent mold growth?

    Yes, we employ industrial dehumidifiers and air movers to prevent secondary mold growth after water damage. We also provide moisture control solutions to prevent recurrence.

  • Do you offer emergency board-ups?

    Yes, we provide 24/7 emergency board-ups for fire, storm, or accident damage. We secure windows, doors, and roofs to prevent further damage from weather or theft.

  • What's your service area coverage?

    We serve all of South Jersey including Pitman, Cherry Hill, Mullica Hill, Washington Township, Sewell, Haddon Township, and Blackwood with 24/7 emergency response from our Pitman base.

  • Do you provide mold testing?

    Yes, we provide post-remediation testing for peace of mind after our certified mold technicians complete inspection, containment, and removal using HEPA filtration and antimicrobial treatments.

  • Can you remove smoke odors?

    Yes, we use ozone treatment, thermal fogging, and hydroxyl systems to eliminate deep-set smoke odors from fires, tobacco, or cooking incidents without leaving residue.

  • Do you handle commercial properties?

    Yes, we provide rapid emergency restoration for offices, retail stores, schools, and multi-unit properties. We're certified, insured, and OSHA-compliant for commercial work.

  • What equipment do you use?

    We use IICRC-certified drying technology, industrial dehumidifiers, air movers, moisture meters, HEPA filtration, and advanced ozone systems for comprehensive restoration and air quality improvement.

  • Are you family-owned and local?

    Yes, we're a family-owned and locally operated restoration company based in Pitman, NJ. We're known for trust, transparency, and community-focused integrity throughout South Jersey.