Frequently Asked Questions

  • How fast can you respond?

    We typically arrive within one hour anywhere in Gloucester, Camden, and surrounding counties. Our 24/7 dispatch team is based in Pitman for rapid response throughout South Jersey.
  • Do you use thermal imaging?

    Yes, we utilize thermal imaging to detect hidden moisture behind walls and floors during water damage restoration. This helps identify all affected areas for complete drying.
  • Are you IICRC certified?

    Yes, we're licensed, insured, and certified through IICRC standards for water restoration. Our technicians are also IICRC-trained in smoke and odor control.
  • Do you work with insurance?

    Yes, we work directly with homeowners, property managers, and insurance carriers to simplify the claims process from inspection through rebuild and coordinate for faster approvals.
  • Can you prevent mold growth?

    Yes, we employ industrial dehumidifiers and air movers to prevent secondary mold growth after water damage. We also provide moisture control solutions to prevent recurrence.
  • Do you offer emergency board-ups?

    Yes, we provide 24/7 emergency board-ups for fire, storm, or accident damage. We secure windows, doors, and roofs to prevent further damage from weather or theft.
  • What's your service area coverage?

    We serve all of South Jersey including Pitman, Cherry Hill, Mullica Hill, Washington Township, Sewell, Haddon Township, and Blackwood with 24/7 emergency response from our Pitman base.
  • Do you provide mold testing?

    Yes, we provide post-remediation testing for peace of mind after our certified mold technicians complete inspection, containment, and removal using HEPA filtration and antimicrobial treatments.
  • Can you remove smoke odors?

    Yes, we use ozone treatment, thermal fogging, and hydroxyl systems to eliminate deep-set smoke odors from fires, tobacco, or cooking incidents without leaving residue.
  • Do you handle commercial properties?

    Yes, we provide rapid emergency restoration for offices, retail stores, schools, and multi-unit properties. We're certified, insured, and OSHA-compliant for commercial work.
  • What equipment do you use?

    We use IICRC-certified drying technology, industrial dehumidifiers, air movers, moisture meters, HEPA filtration, and advanced ozone systems for comprehensive restoration and air quality improvement.
  • Are you family-owned and local?

    Yes, we're a family-owned and locally operated restoration company based in Pitman, NJ. We're known for trust, transparency, and community-focused integrity throughout South Jersey.
  • What should I do immediately after fire or smoke damage to my home?

    Evacuate everyone and call 911 first, then contact a restoration company for emergency board-ups and containment before soot spreads further. Every hour soot sits on surfaces increases the risk of permanent staining and deeper damage. Advanced Restoration Group dispatches 24/7 throughout Pitman and across South Jersey so help arrives fast.
  • Who offers emergency fire damage restoration in Pitman, NJ?

    Advanced Restoration Group provides emergency fire damage restoration in Pitman, NJ, available 24 hours a day, seven days a week. The team responds to fire and smoke damage with immediate containment, board-up services, soot removal, and odor elimination to protect your home from further loss.
  • Why does fast response matter so much after a house fire?

    Soot and smoke residue begin bonding permanently to walls, ceilings, and contents within hours of a fire, making restoration significantly harder and more costly the longer you wait. A 24/7 emergency response that includes immediate containment and board-ups limits that secondary damage window and improves the outcome of the full restoration.